4 min read · Updated 13 October 2026
Ask for the legal seller's name, contact address, booking terms and an invoice. If an agency is selling on behalf of another organiser, find out which company is actually responsible for the package. Payment instructions should match the business and the paperwork — question any unexplained request to pay an individual directly.
ATOL protects eligible flight-inclusive bookings financially; it isn't a blanket guarantee covering every service or every problem. Verify the relevant ATOL holder through the CAA's official site. CAA guidance says an ATOL Certificate must be issued immediately once the first payment is taken on a protected booking, so read it and check the elements listed actually match what you've bought.
A nice photo or the phrase "near Haram" tells you nothing useful. Ask for the exact property, room category, occupancy, beds, board basis, city-night split and what happens if a substitution is made. If accessibility matters, ask about the actual route, not just the star rating.
Ask what happens if your visa is refused, the airline changes the itinerary, the hotel changes, or you need to cancel. Get the deposit amount, balance due date and which payments are refundable in writing, and keep the quote and terms that applied when you accepted, along with every receipt.
No agent can guarantee an authority's entry decision, so be cautious of anyone claiming "100% approval" without conditions attached. Read reviews for how problems were actually handled rather than just the star rating, and check the business's details independently. Accreditation logos don't replace a proper itinerary or certificate.
Don't pay until each of these is clear.
By Al Furqan Travels · References checked on 13 October 2026. Recheck official requirements before travel.
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